Frequently Asked Questions (FAQs)
Welcome to PetPal Accessories! Below you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to contact us here.
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal and Google Pay.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 12 hours of purchase. Please contact our support team immediately if you need help.
🚚 Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping to the UK, US, and Canada.
Q: How long does shipping take?
A: Most orders arrive within 5–10 business days, depending on your location. Processing time is 1–3 days.
Q: Do you ship internationally?
A: Currently, we ship to the UK, United States, and Canada.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery.
Q: How do I initiate a return or exchange?
A: Visit our Refund Policy page and follow the instructions to start your return.
Q: Do you offer free returns?
A: Yes, returns are free for customers in the UK, US, and Canada.
🐾 Product Information
Q: Are your products suitable for both cats and dogs?
A: Yes! We offer a wide range of accessories designed for both cats and dogs. Each product page lists the recommended pet type and size.
Q: How do I choose the right size for collars or harnesses?
A: Sizing charts are available on relevant product pages. If you're unsure, please contact our team for personalized help.
Q: Are your smart feeders and fountains safe for pets?
A: Absolutely! All electronic products are made from non-toxic, pet-safe materials and are thoroughly tested for safety and reliability.
💬 Customer Support
Q: How can I reach customer service?
A: You can reach us via our Contact Us page or email us directly at info@petpalaccessories.com
Q: What are your support hours?
A: Our team is available Monday–Friday, 9am to 5pm GMT. We aim to respond to all inquiries within 24 hours.